Dudley Adult Social Care - Quality Assurance Mark
The Quality Mark is a Quality assurance process for micro providers. There are two stages; the Silver and Gold award.
- The Silver Award recognises that providers have the right systems, policies, procedures, processes and structures in place to make sure they are operating safely and effectively as an organisation.
- The Gold Award recognises that customer feedback has been favourable and the organisation has demonstrated that good outcomes are achieved for their customers.
The Quality Mark is supported by Dudley MBC and Community Catalysts CIC.
Dudley Adult Social Care - Quality Standards Award (DQS)
Dudley Council is piloting the ‘Dudley Quality Standard’ (DQS) for all of its adult social care commissioned services and for services that could be purchased by individuals with social care personal budgets and/or their own funds. The Standard is awarded at three quality levels : Bronze, Silver or Gold. The Dudley Quality Standard is due to formally launch in April 2015.
Carer Aware Accreditation Scheme
The Carer Aware accreditation scheme is for groups and organisations who have completed the online carer aware training course and information toolkit. Once a certain percentage of staff have taken the Carer Aware course and gained their certificate, the group or organisation will be sent you a Carer Aware sticker and logo to display and be added to the Carer Aware list.
For more information visit Carer Aware
Community Information Point
Community Information Points are springing up all over Dudley borough in libraries, cafes, pharmacies, drop-in centres, council reception points and other community spaces. The network links local people to support in places where they already feel comfortable, through Information Champions who have all been trained on how to use key websites that can help, including Dudley Community Information Directory.
Information Champions signpost to health, wellbeing and care services, or help people to understand where to go to get benefits or debt advice. The support given to local people at Community Information Points is creating stronger communities by helping to prevent crisis.
For more information contact Healthwatch Dudley
Safe Place Scheme
Safe Places is a scheme for vulnerable people. It gives people a place of safety, if it is needed when out and about in their local community. If you see this sign in a window it means someone inside can help you, or call someone if you want them to. You have a card with your name, a family/carers name and contact number.